Patient Experience

SafeQual healthcare risk management software helps healthcare systems to prioritize the patient experience with automation that enables risk leaders to be immediately notified and able to quickly respond and take action before patients are discharged, or a grievance escalates.

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SafeQual’s automation of key areas helps drive participation and saves valuable time, while efficiently allowing for immediate addressing of issues and the involvement of other team members.

  • Increase patient satisfaction
  • Lower risk
  • Resolve issues in a timely manner
  • Reward top performers
  • Influence policy direction

Why clients like us…

“This program maintains all data organized and accessible in case you need to refer back to a complaint or another type of incident or event. It is simple to use and self-explanatory.”

“SafeQual makes reporting so much easier, and I appreciate being notified of the progress and final corrective action that is decided on.”

“The entire SafeQual team was very professional, smart, skillful, and easy to work with. The deliverables were complete, on schedule and of good quality. We are very happy with the system and the vendor and look forward to continuing our engagement with new development and modules.”

SafeQual helps your organization mitigate risk and deliver a better patient experience.

  • Track complaints, grievances and compliments with workflows that automatically route the events to roles who are responsible for investigation and resolution.
  • Manage grievances with call and email logs, letter templates, attachment uploads, and compliance tracking to ensure regulatory requirements are met.
  • Automated event alerts and notifications allow for timely event response and accountability.
  • Embedded tools to assign tasks to users and departments, to add notes, and to attach supporting documents simplify collaboration and increase productivity.
  • One-click access to real-time reports and dashboards saves time and enhance operational awareness.

SafeQual all-in-one software…

All that healthcare risk management teams need to pursue zero patient harm

SQ DMS safety quality risk graphic

SAFETY CULTURE

Is supported through a built-in algorithm that guides leaders to a systems-approach and non-punitive response to adverse events and errors to pursue zero patient harm.

WORKFLOW AUTOMATION

Encourages staff participation, enables departments to collaborate better and promotes adherence to your healthcare system’s safety and quality goals.

SYSTEM INTEGRATIONS

Allow seamless workflows, enable automation to increase efficiency, improve data accuracy and boost user productivity by eliminating redundant manual data entry.