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Read more about the article Top Incident Management Software Healthcare Professionals Trust
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Top Incident Management Software Healthcare Professionals Trust

  • Post author:web-designer
  • Post published:November 25, 2024
  • Post category:incident management

Discover the top incident management software healthcare professionals trust to streamline reporting and enhance patient safety.

Continue ReadingTop Incident Management Software Healthcare Professionals Trust

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    Accreditation Readiness

    This component allows for the documentation of findings found in internal and external (DOH/DNV/TJC) accreditation, routing of non-compliance items to task owners, tracking of corrective actions, and compliance monitoring. Similarly, clinical and non-clinical EOC rounds and internal CMS CoP audits are documented, and non-compliance is tracked in this component. The system automatically sends emails to task owners of non-compliance and sends reminders and escalations of open tasks based on configurable rules.

    Process Improvement Tools

    RCA2 Management
    This component is used to manage the root cause analysis (RCA) and opportunity for improvement (OFI) tasks identified for an event. Reminders and escalations to RCA and OFI task owners and managers can be sent automatically or triggered manually. Also, the RCA lead can reject a task marked complete if it is not satisfactory.
    Failure Mode and Effects Analysis (FMEA)
    This component guides the team in the analysis of potential failure points when developing a new process and at the same time documents the actions to take for the failure points. The tool’s workflow enforces completeness in the documentation of the analysis.
    Initiatives (PDSA)

    This component is used by process improvement teams to document what the PI project is about, how the test will be conducted, how the results will be collected and what the decision (adopt, adapt, abandon) is at end of the project. The Plan-Do-Study-Act (PDSA) framework is utilized here.

    Employee Health & Safety

    This component includes tools for Employee Health to track employees/volunteers/residents/ and contractors’ compliance in vaccination and annual evaluations such as tuberculosis screening, medical surveillance, respirator fit testing. Staff incidents and time-off work due to injuries can also be tracked here. Reporting includes the auto-generation of OSHA log. Workers Compensation and Employee Portal capabilities, round out a comprehensive solution for reducing the labor required of employee health departments by 50 to 85%.

    Surveys

    This component contains 5 of the Surveys on Patient Safety Culture (SOPS®) from AHRQ: hospital, medical office, community pharmacy, ambulatory surgery, and nursing home. It is easy to administer and comes with real-time reporting, including composite reports that can be used to compare your organization to others.

    Process Audits

    This component contains forms for process audits. Workflow routes non-compliance to department leaders who are notified of new tasks, reminders and escalations via email.

    Peer/Chart Review

    This component streamlines the OPPE, FPPE, and APP review processes with workflows and automated tasks. The quality team can initiate a review or rules can be set up to automatically trigger a review from an adverse event that is reported. Task owners are guided with specific prompts to address; this ensures all the required information is provided. Relevant documents can be uploaded for easy access at any time. Letters can be generated from saved templates.

    Claims Management

    This component is used to track potentially compensable events, malpractice, and professional liability claims, and summons. It allows for documentation of physicians, experts, defendants, depositions, claim committee discussions, expenses, etc. to be managed in one easy-to-retrieve repository.

    Infection Prevention

    This component contains forms for infection prevention audits and for infection tracking. Also included is a form for construction infection control risk assessment, with workflow to streamline the approval process. Reports with audit results are available in real-time to department leaders.

    Patient Experience

    This component contains forms to capture patient complaints/grievances and staff compliments, as well as workflows to route the events to owner(s) who are responsible for investigation, corrective action(s) and closure. The workflow for patient complaint is different from patient grievances; the latter includes the auto-generation of acknowledgement and closure letters that are formatted to be printed.

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